Office 365 is an undisputed leader in the world of productivity software – it caters to the work needs of all kinds of employees and solves tasks of any complexity. When used right, Office 365 enhances team collaboration, greatly increase user productivity, and ensures better data security. However, lots of businesses struggle to extract all the potential value out of the Office 365 platform. Here are 3 questions you should ask to evaluate if you are getting the most that Office 365 has to offer.
1. Do your users understand what the cloud is?
Don’t worry – we don’t suggest explaining to your users how cloud infrastructure works or deep-diving into any technical details whatsoever. On the contrary, you need to speak with business users in their language. They will get the value of working on documents together at the same time, instant sharing via OneDrive, leveraging advanced Skype for Business online meeting options – you only need to tie these features to the business scenarios. Lots of Office 365 users get a shocking amount of technical details about how their software works – and never hear a word about why and when to use it.
2. Do you have great training in place?
Frankly, Office 365 is a very robust bundle of solutions, and simple function and feature training is not enough to enable users to get the most from it. You must guide your users from the very basics of getting started to becoming a product guru – while always keeping training relevant to a user’s business needs. Also, Office 365 sees new updates with additional features almost monthly, so set it and forget training solutions will get outdated almost immediately. Finally, different users prefer different learning styles – for example, video-only training can be frustrating for many users that want to skip to the parts they need to master right on the spot. Providing your users with the learning style of their choice is critical to keeping them engaged during continuous training.
3. What is your support strategy?
Even amazing training experiences can’t eliminate software issues entirely. You must embrace the fact that your users will sometimes get confused with Office 365 and require tailored help. On average, people wait 6 hours after emailing a support request for a response. Sounds frustrating, right? Furthermore, around 80% of support request are repetitive basics questions that can be resolved immediately by leveraging a self-service knowledge base. Luckily, one of the best support strategies for software – self-service – is also one of the cheapest. Offering your users self-service support empowers them to quickly solve most of their software issues with a click of a button while removing lots of pressure from your IT department or support team.
Answering each of these questions can help you get the most out of your Office 365 investments – which don’t always come cheap.